Support
Write to us
Bug reports, feature requests and any other question about Tracktiv or AssetScout go to support. Mail goes straight to development, not through a ticket queue, so the answer comes from someone who knows the code.
- Apps and support
- support@devnest.sk
- Business
- contact@devnest.sk
- Response time
- Within one or two working days.
Reporting a bug
Four things make a bug report easy to act on, and any of them on its own is better than none:
- Which app, and which version — every app shows it in Settings, under About, and Tracktiv also prints it with
tracktivcli --version. - Your macOS version.
- What you did, and what happened instead of what you expected.
- A screenshot, if the problem is something you can see. ⇧⌘4 draws a rectangle; ⇧⌘4 then Space photographs one window.
If the app crashed, macOS has already written a report. Open Console, look under Crash Reports, find the newest entry with the app's name on it, and attach it.
Asking for a feature
Tell us the problem rather than the solution. "I cannot tell which of my three projects moved today" is more useful than "please add a pie chart" — it leaves room for an answer that fits the rest of the app, and it is the kind of message that has changed these apps before.
Tracktiv beta
Tracktiv is in TestFlight while it finishes. Ask for an invitation at support@devnest.sk and you will get a link back. Beta reports are the most useful mail we get: the App Store release is waiting on them.
Business enquiries
Contract work, licensing or anything with an invoice attached: contact@devnest.sk. The company details are on the company page.